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At first glance, having a team of managers who all behave the same way might sound ideal. You’d think teamwork would flow, banter would be great, and team productivity and performance would be up there. But… would it?

Recently I decided to revive my adult-acquired bicycling skills that hadn’t been practiced for over 20 years. Through friends, I heard about a sporting hub nearby that runs weekly classes for women & girls.

When you are selling, do you ever ask yourself this question? A number of sales people have told me how they are attentive and respond to what their customers say, or how they deal with customers having different personalities, but they never tell me they try to be what their customers want. 

Pradeep dives deep into helping teams understand how better to understand and deal with conflict and frustration between members of a team.